Published 2023-03-22 by TechNet New England
The password reset process depends on what type of account you use to sign in to Windows. There are three scenarios: Microsoft account, local account, and domain/Azure AD account. ## Scenario 1: Microsoft Account If you sign in to Windows with an email address (like yourname@outlook.com or yourname@hotmail.com), you have a Microsoft account. 1. On the Windows lock screen, click **I forgot my password** (or "Reset password"). 2. Microsoft will ask you to verify your identity using your recovery email, recovery phone number, or authenticator app. 3. Follow the prompts to receive a verification code. 4. Enter the code, create a new password, and sign in. You can also reset your password from any browser at: [account.live.com/password/reset](https://account.live.com/password/reset) ## Scenario 2: Local Account If you sign in with a username that is not an email address, you have a local account. **If you set up security questions:** 1. On the lock screen, click **Reset password** after entering the wrong password. 2. Answer your security questions. 3. Create a new password. **If you did not set up security questions:** This is more difficult. Options include: Using a Windows password reset disk (if you created one before forgetting the password). Signing in with another administrator account on the same computer and resetting your password from there. Contacting your IT support for assistance. ## Scenario 3: Domain or Azure AD Account (Work Computer) If your computer is joined to a company domain or Azure Active Directory (Entra ID), your IT administrator manages your password. 1. **Do not try to reset it yourself.** Contact your IT help desk. 2. Your IT provider can reset your password from the admin console. 3. Once reset, you will be prompted to create a new password at your next sign-in. If your organization uses self-service password reset (SSPR), you may see a "Reset password" link on the lock screen. Follow the prompts to verify your identity and create a new password. ## Tips **Use a password manager.** A password manager stores your passwords securely so you do not have to remember them all. LastPass, Bitwarden, and 1Password are popular options. **Enable Windows Hello.** Windows Hello lets you sign in with a fingerprint, face recognition, or PIN instead of typing a password every time. **Set up a recovery method.** For Microsoft accounts, make sure your recovery email and phone number are current. For local accounts, set up security questions. For work accounts, enable self-service password reset if your organization supports it.