Industry: Education
The Challenge
No central IT documentation. No formal backup procedures. No asset inventory. The Veeam backup was due for renewal but nobody had reviewed what it actually covered or how a restore would go. Business Office users had broader system access than their roles needed. When a vendor needed to be reached or something broke, the answer lived in whoever happened to remember it.
What We Did
Four weeks of work alongside the school's internal IT lead. We provided specialist support, not a replacement for the in-house owner. Hudu documentation site populated with network diagrams, vendor contacts, account inventory, and procedures. Veeam reviewed end-to-end, renewal coordinated, license keys delivered. Wasabi cloud storage evaluated against cost-per-TB with a trial. Snipe-IT deployed for asset tracking so end-of-life planning is data-driven. Business Office permissions scoped to least-privilege. On-prem server work done hands-on.
Results
- Documentation: Centralized — Network, vendors, accounts, procedures
- Backup: Licensed — Renewed coverage, offsite path evaluated
- Asset Tracking: Live — Real inventory for EOL planning
- Access: Least-privilege — Financial system access scoped down
Services Provided
- Managed IT Services
- Cloud Solutions
- Backup & Disaster Recovery
- Cybersecurity