Industry: Staffing
The Challenge
Two branch offices, the kind of routine work that staffing operations run on: email provisioning, M365 license adjustments, line-of-business software coordination, ISP bill review, mobile access for staff working outside the office. The prior model billed each request as a separate engagement, which made the small daily stuff slow and the monthly costs unpredictable.
What We Did
Continuous managed services covering both branches under a documented MSA. Predictable monthly billing. M365 license management on demand, email lifecycle (new accounts, name changes, mobile setup), line-of-business platform coordination, ISP bill review with carrier disputes when charges look wrong, mobile folder and secure remote access provisioning. Routine requests resolved same-day, not scheduled as projects.
Results
- Routine Requests: Same-day — No project scheduling
- Branches: 2 — One contact across both
- Billing: Predictable — No surprise project charges
- Engagement: Multi-year — Continuous active services
Services Provided
- Managed IT Services
- Help Desk Support
- Microsoft 365
- Cloud Solutions