Industry: Wholesale Distribution
The Challenge
Five separate vendors. Email, phone system, virtual servers, public website, credit-application intake. Each vendor knew its own piece and nothing else. Onboarding a hire meant calling three or four of them in sequence before the person could send their first email. When something broke between two vendors, nobody owned it.
What We Did
We took over the full stack. Microsoft 365 tenant including licensing, MFA, Defender baseline, and mailboxes. Hosted VOIP and headsets. Virtual machines for remote staff working outside the home office. Public website and the credit-application intake form. Document templates for safety data sheets and standard business forms. New hires are now provisioned same-day across email, phone, and VM. Offboarding same-day with credentials revoked and data preserved.
Results
- Onboarding: Same-day — M365, VOIP, and VM together
- Vendors: 1 — One contact across the stack
- Coverage: Multi-region — Remote staff across time zones
- Procurement: SDO/MBE — Veteran and minority-owned
Services Provided
- Managed IT Services
- Microsoft 365
- VoIP Services
- Website Development
- Cloud Solutions