Privacy Policy

Introduction

TechNet New England LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website technetnewengland.com, use our services, or communicate with us via phone, email, or text message (SMS/MMS).

Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our website
• Request a quote or consultation
• Subscribe to our newsletter or updates
• Communicate with us via phone, email, or text message
• Engage our managed IT services

This information may include:

• Name and job title
• Company or organization name
• Email address
• Phone number (including mobile phone number)
• Mailing address
• Information about your IT infrastructure and needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Geographic location (country/region level)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver the IT services you have requested
• To send service-related communications, including appointment reminders and system alerts
• To send promotional communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as hosting providers, email services, and CRM systems. These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our clients or others.

Data Security

As a managed IT services provider, we take data security seriously. We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.